|
Select Tab to Verify
Course Approval Status:
ABO # SWQO234-1
APPROVED for 1 Hour(s) of CE
New York - (#08-05) MGMT
APPROVED for 1 Hour(s) of CE
FL - (#20-181578) Elective
NOT APPROVED for 1 Hour(s) of CE
Tennessee Approval Pending
PENDING for 1 Hour(s) of CE
Nevada - MGMT
APPROVED for 1 Hour(s) of CE
Ohio - MGMT
APPROVED for 1 Hour(s) of CE
Georgia - (MGMT)
APPROVED for 1 Hour(s) of CE
Ontario Opticians (#2520 GB)
APPROVED for 1 Hour(s) of CE |
| Author Information |
 |
| E-Mail Author |
6
33
Which is more time consuming and expensive, finding a new patient or selling to an existing one? It takes longer to find a new patient than to call on an old one. As you might expect, a sale to a previous patient is easier to make at a much lower cost, since there are no marketing activities and no initial setup cost. Are your sales and marketing activities focused on new or old patients? Is it the right balance? A patient-focused service strategy is needed to earn loyalty through patient satisfaction and prevent lost sales. Introduce resolutions to remedy patients complaints Reinforce differentiation between products and services Ask the questions listen to the patients answers |
|
