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Course Approval Status:
ABO # SWQO234-1
APPROVED for 1 Hour(s) of CE
New York - (#08-05) MGMT
APPROVED for 1 Hour(s) of CE
FL - (#20-181578) Elective
NOT APPROVED for 1 Hour(s) of CE
Tennessee Approval Pending
PENDING for 1 Hour(s) of CE
Nevada - MGMT
APPROVED for 1 Hour(s) of CE
Ohio - MGMT
APPROVED for 1 Hour(s) of CE
Georgia - (MGMT)
APPROVED for 1 Hour(s) of CE
Ontario Opticians (#2520 GB)
APPROVED for 1 Hour(s) of CE |
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There are eight characteristics which define the right kind of patient. From a quick glance, it would appear that these are the least desirable patients on the planet. Taking a closer we find that these patient traits can be interpreted as desirable. Overbearing patients may be bossy and domineering, yet they come prepared. They are knowledgeable, savvy consumers that will look to you for the correct advice, solutions and products. Be ready to dazzle them. Wolf Crying patients my have experienced poor service in the past. They can be calmed by addressing potential problems before they are brought up. Demanding patients are just that, demanding. They expect everything and more. Be prepared to meet and exceed their expectations. Uneducated patients depend on you, and need to be informed before making the final decisions. Just teach them as best you can, in language that they can understand and congratulate them on for their selections. Back Stabbing patients are a bit more tricky to work with. They will strike out at you and your business behind your back instead of coming forth with complaints, valid or not. Just make sure you listen to every issue that comes to the table and be prepared act on them immediately. Past Due patients seek out the best possible deal (for them) regardless of business relationships. Find out why they moved on without making them feel uncomfortable. They have a great deal to share with you. Lying patients generally misinterpreted the truth, and the majority believe what they say or recall as the truth. Accusing them of lying will get you nowhere. Standing your ground professionally is important. You need to decide if this is the right patient for you as most dishonest individuals will continue to be dishonest. Believe it or not, lying patients are loyal. Cheap patients are stingy with their hard earned dollars. They want everything for the lowest of cost. Be careful not to over promise product, service and warrantees. While all patients may not be perfect, identifying their potential faults can lead to a more harmonious relationship. |
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