Setting The Stage For Patient Complaints

Slide Number: 1 of 31 Total Slides
Introduction:
Yes, there are days when we would rather be elsewhere because of complaints. But there is a way to turn the negative around. Preparing for potential complaints is key. This course offers tips on how to handle patient complaints and conflict. We will look at consumer complaints and how we can troubleshoot through protocol. And understanding who our patients are and ways to solve potential complaints with positive results.

Learning Objectives:

Upon completion of this course, the participant should be able to: identify and understand patients with valid complaints; better their listening skills; avoid potential complaints before hand.