Setting The Stage For Patient Complaints
Highlight an organization to view approvals
ABO Approved: 1 hour(s) Course # SWQO120 (General)
COO Approved: 1 hour(s) Course # Non-Accredited GB / MGMT Category
GA-OAG Approved: 1 hour(s) Course # GA-OAG SWQO120 (General)
NV Approved: 1 hour(s) Course # NV - SP - ABO# SWQO120 (General)
NY Approved: 1 hour(s) Course # New York - (#18-23) MGMT
OH Approved: 1 hour(s) Course # Ohio - MGMT - SWQO120 (General)
: 1: 31Take This Test
Yes, there are days when we would rather be elsewhere because of complaints. But there is a way to turn the negative around. Preparing for potential complaints is key. This course offers tips on how to handle patient complaints and conflict. We will look at consumer complaints and how we can troubleshoot through protocol. And understanding who our patients are and ways to solve potential complaints with positive results.
Upon completion of this course, the participant should be able to: identify and understand patients with valid complaints; better their listening skills; avoid potential complaints before hand.